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Clerky: Customer Operations & Writing Specialist

WeWorkRemotely Customer Support • Worldwide

Headquarters: USA URL: https://www.clerky.com What Makes Customer Operations Different at Clerky   It’s a lot harder here. Helping our customers can be unusually challenging due to the nuanced and specialized nature of their questions. Doing the job well can require a lot of iterative feedback, so we're looking for someone who thinks critically about their writing and is always looking for ways to improve. Along the way, you'll also pick up a lot of knowledge about startups and startup law.    The challenges never stop. The level of learning and craftsmanship that goes into writing responses to our customers requires intense focus. If you’re looking for the kind of position where you can easily master all the information at the beginning and work in a way that does not require intense focus, this position will probably not be a good fit for you. On the other hand, if you love learning and constantly challenging yourself, this position could be a good fit for you.    There are often no right answers. We’re often not able to provide definitive answers to the questions we receive. In many cases, the best we can do is to equip our customers with the information they need to be able to figure out the right answer on their own, or to understand that it isn’t possible to figure out what the right answer is. If you prefer an environment more oriented around providing definitive answers, this position may not be a good fit for you. Minimum Requirements Genuine love for helping people High emotional intelligence Logical / analytical thinker Exceptional written English communication skills, including the ability to write precisely and succinctly Extremely detail-oriented Comfort with working remotely and independently Technologically savvy - you should be confident in your ability to use new software without training Appreciation for giving and receiving feedback often (often several times a day) Natural internal motivation to constantly strive for excellence in everything you do How We Work Clerky has been remote-first for many years, long before COVID. We’re very familiar with working remotely, and enjoy it. Our team is small, so everyone's contributions matter. We work efficiently, autonomously, and with great respect for each other. We work openly and collaboratively. We’re here to support you in being successful in this role. You'll work closely with other team members to ensure our customers are getting the best possible support and experience. Everyone on our team works hard, and we trust team members to know what will help them be most productive. Schedules are flexible as long as there is adequate team coverage. We want to help you grow, so we have a budget for books, courses, tools, or whatever other educational resources you need to be successful. We offer top-of-market compensation and benefits and the opportunity to learn a lot while helping our customers through an exciting time in their lives. Responsibilities Writing thoughtful and empathetic replies to customer emails using our help desk software, Help Scout Writing and maintaining help center articles, and identifying topics for new articles based on customer inquiries Working with our engineering team to debug software issues our customers encounter Using our software to develop and manage new ways for our customers to complete legal paperwork Assisting product team by testing new features and bug fixes, and conveying customer feedback Spotting trends in customer issues that other team members should be alerted to This is a 100% remote position.  You'll be able to work from home (or from anywhere else).  We offer top-of-market compensation and benefits, reasonable hours, and reasonable customers.  No legal experience or background is necessary or preferred. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. To apply: https://weworkremotely.com/remote-jobs/clerky-customer-operations-writing-specialist-1

Petra Brands: Product Designer

WeWorkRemotely Design • Worldwide

Headquarters: Philippines Company: Petra Brands  Location: Remote Brand: House of Party Position Type: Full-Time  About Petra Brands:  Petra Brands is a dynamic and innovative company that encompasses a diverse range of brands, including House of Party, Fomin, EveryMood and Roofus Pet. We specialize in creating unique and compelling consumer packaged goods (CPG) in the beauty, personal care, and lifestyle sectors. Our mission is to deliver exceptional products that evoke emotion, memories, and a sense of place through captivating brand identities and packaging.  About The Role:  We are looking for a creative and detail-oriented Product Designer to join House of Party (HOP) — one of the brands under Petra Brands — specializing in innovative and trend-driven party and craft products.   The Product Designer will play a key role in designing and developing new product concepts, packaging, and seasonal collections that reflect the brand’s fun, celebratory, and modern aesthetic. Working closely with the Head of Creatives, this role supports the full product development cycle from ideation to production, ensuring that each product is retail-ready, visually compelling, and aligned with market trends Key Responsibilities: 1. Product Concept & Design Support in the creation and delivery of biannual retail product catalogs. Track progress of product subcategories  (e.g., for Pixel Pop, Muddies, Threadies, etc.), ensuring deadlines for SKU definition, pricing, packaging, and samples are met. Coordinate with design, sourcing, and marketing teams to ensure all product materials and visuals are ready for internal and retail presentations. 2. Collaboration & Execution Work closely with the Head of Creatives, Sourcing, and Private Label teams to align on design direction, materials, and production feasibility. Collaborate with manufacturers to ensure designs meet quality, material, and cost standards. Review samples and provide design feedback during pre-production. 3. Brand & Aesthetic Consistency Ensure product and packaging designs align with brand guidelines and seasonal themes. Support the development of cohesive product collections that align with broader campaign or retail strategies. 4. Research & Trend Analysis  Stay updated with retail and design trends within the party goods, gifting, and lifestyle categories. Benchmark competitor products and propose improvements or innovation opportunities. 5. Documentation & Handoffs Prepare detailed design specs, product renders, and print-ready files for supplier handoff. Maintain organized design records, templates, and version control for ongoing projects. Required Skills & Qualifications: Bachelor’s degree in Product Design, Industrial Design, Graphic Design, or a related field. 2–4 years of experience in retail or private label product design, preferably within party products, packaging, gifting, or seasonal goods. Good written and verbal communication skills. Strong proficiency in Adobe Illustrator, Photoshop, and InDesign; familiarity with 3D or mockup tools (e.g., Blender, SolidWorks, Keyshot) is a plus. Good understanding of materials, print processes, dielines, and packaging mechanics. Ability to balance creative thinking with practical design execution. Detail-oriented, organized, and able to manage multiple projects simultaneously. Strong communication and teamwork skills — ability to collaborate with creatives, sourcing, and marketing teams effectively. Interest in seasonal trends (Christmas, Halloween, Birthdays, etc.) relevant to the party industry. Benefits:  Competitive salary and benefits package. Opportunity to work with a dynamic and innovative team. Creative and collaborative work environment. Professional development opportunities and career growth. Petra Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  To apply: https://weworkremotely.com/remote-jobs/petra-brands-product-designer